Privacy policy

Last updated: August 15, 2025

1. Introduction

Société Cascapédia (“we”, “our”, “us”) is committed to protecting the confidentiality and security of your personal information. This privacy policy describes how we collect, use, disclose and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (address, phone number, email)
• Demographic information (age, gender, preferred language)
• Financial information (if applicable)
• Website browsing and usage data
• Any other information you voluntarily provide to us

2.2 Collection Methods

We collect personal information through the following means:

• Online and offline forms
• Phone or email communications
• Cookies and tracking technologies on our website
• Social media interactions
• Authorized business partners

3. Use of Your Information

We use your personal information for the following purposes:

• Provide our products and services
• Process your orders and payments
• Communicate with you about our services
• Improve our services and your customer experience
• Meet our legal and regulatory obligations
• Marketing and promotional communications (with your consent)

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information under the following circumstances:

• With your explicit consent
• To our authorized service providers
• To comply with a legal obligation
• To protect our rights, property, or safety
• In the event of a merger, acquisition, or asset sale

5. Information Retention

We retain your personal information for as long as necessary to:

• Achieve the purposes for which it was collected
• Meet our legal, accounting, and reporting obligations
• Resolve disputes and enforce our agreements

6. Security

We implement appropriate physical, administrative, and technical security measures to protect your personal information against:

• Unauthorized access
• Disclosure
• Modification
• Destruction

7. Your Rights

In accordance with Canadian privacy legislation, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate information
• Withdraw your consent (subject to legal restrictions)
• File a complaint with the Privacy Commissioner of Canada

8. Consent

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this policy. You may withdraw your consent at any time, subject to legal and contractual restrictions.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve site functionality
• Analyze site usage
• Personalize your experience
• Deliver relevant advertisements

You can configure your browser to refuse cookies, but this may affect certain functionalities.

10. Links to Third-Party Sites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Important changes will be communicated through:

• Publication on our website
• Email notification (if applicable)
• Other appropriate means

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

Privacy Officer

Société Cascapédia
275, route 299
Cascapedia–Saint-Jules, QC G0C 1T0
Phone: (418) 392-5079
Email: cascpdia.ds@globetrotter.net

Privacy Commissioner of Canada
If you are not satisfied with our response to your complaint, you may contact:

• Website: www.priv.gc.ca
• Phone: 1-800-282-1376